DMV looks to improve its customer service

The Associated Press
Friday November 03, 2000



The state’s beleaguered Department of Motor Vehicles is looking to several big companies to help improve customer service. 

It’s part of a “DMV of the Future” project that will include shorter lines and more ways to get information, including over the phone and Internet. 

The department is looking to companies famous for their customer service to give them a few pointers. Disney, Nordstrom, and Southwest Airlines have been contacted. 

High-tech company Cisco Systems has also been asked to give department officials some ideas about how to boost Internet services, which could lead to fewer people stuck in long lines. 

It is unclear how much the project will cost, but state officials say the emphasis on customer service is important because Californians deal with the DMV more often than any other state agency.